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Dealer Network Management System
A dealer network management system can help automotive companies manage their dealers. Using one can improve customer relationships and deliver necessary information to your fingertips.
A dealer network management system is essential for automobile manufacturers that want to improve their sales operations, inventory management, and customer service. This software helps businesses effectively manage inventory across the dealer network. A car dealer network system allows you to view available stock in real time, facilitates inventory tracking, and enables the efficient allocation of vehicles and parts to different dealerships on demand or according to sales forecasts.
Dealer network management solutions integrate CRM functionalities to help dealerships build and maintain long-term customer relationships and improve communication with them. It provides tools for managing customer information, tracking interactions, and enabling a personalised approach for improved customer satisfaction and loyalty.
It also encompasses features such as lead management, sales activity tracking, and sales performance monitoring across dealerships. It organises and centralises lead management, tracks the sales pipeline, and generates reporting to identify trends and opportunities for improvement. Our team has experience of building such systems for some of the leading companies in the automotive industry: Kia, Mazda, and Hyundai.
Features
Dealer Network Management System
Dealership catalogue
Centralized database of products
Lead management
Capturing and nurturing potential customers
Customer segmentation
Grouping customers for targeted campaigns
Invoicing and billing
Creating and processing invoices
Inventory status updates
Real-time information on stock levels
Dealership audit
Conducting regular dealership audits
Parts management
Managing parts inventory and orders
User management
Managing user accounts and access levels
Dealer profiles
Detailed information on each dealership
Marketing tools integration
Connecting with marketing platforms
Targeting
Identifying and reaching specific customer segments
Financial reporting
Generating financial statements and reports
Warranty management
Tracking and managing warranties
Support and helpdesk
Providing assistance to users
Accessories management
Managing accessory inventory and sales
Inventory management
Tracking and managing stock levels
Sales pipeline tracking
Monitoring sales progress
Appointment scheduling
Managing customer appointments
Analytics and reporting
Analyzing data for insights and trends
Commission tracking
Calculating and tracking sales commissions
Regulatory compliance
Ensuring adherence to industry regulations
Multi-location support
Supporting dealerships in multiple locations
Our Dealer Network Management System Process
Building a dealer network management system for automotive includes several stages. Generally, special attention is paid to integrations with other automotive software.
1
Project planning
We estimate tasks, plan our resources, and set priorities.
Team:
Project Manager
2
Business analysis
We analyse the client’s current infrastructure, create task specifications, and look for solutions for the client’s problems.
Team:
Project Manager
Business Analyst
3
UI/UX design
We develop easy-to-use interfaces for different groups of users.
Team:
Project Manager
Business Analyst
UI/UX Designer
4
Back-end development
We build the server side of the web solution.
Team:
Project Manager
Business Analyst
Back-end Engineers
Manual QA Engineers
5
Front-end development
We build the user side of the web solution.
Team:
Project Manager
Business Analyst
Front-end Engineers
Manual QA Engineers
6
Integrations
We analyse the systems we need to integrate and implement two-side integrations.
Team:
Project Manager
Business Analyst
Front-end Engineers
Back-end Engineers
DevOps Engineers
7
Testing
We perform manual, automated, unit, and integration testing.
Team:
Project Manager
Manual QA Engineer
QA Automation Engineer
Back-end Engineers
8
Implementation and training
We create training materials and implement the solution in the client’s company.
Team:
Project Manager
Technical Writer
DevOps Engineers
Support Engineers
Our Clients
We develop large projects for clients across 27 countries, a significant number of which are featured on the Fortune 500 list.
Our company specializes in projects for Automotive
Why Do You Need It?
Dealer network management solutions help automotive companies organize operations with their dealer network and optimize their inventory management. It is necessary when you work with numerous dealers and want to streamline their management.
Choose it when:
Expanding network
You want to grow your dealer network
Inventory issues
You have automobile and part availability challenges
Sales optimization
You plan to optimize your sales performance
Improved collaboration
You want to enhance communication and collaboration with dealers
Customer experience
You want to provide a better customer experience by monitoring NPS, ORM, DSCI
Service operations
You want to streamline service operation management
Website integration
You want all the data on your website to be accurate and up-to-date
Dealer reporting
You need comprehensive reports from multiple dealerships
Dealership performance
You want to access and compare the performance of dealerships
Catalog management
You want to be able to easily add new models to catalogs in different systems
Develop a high-performance feature-rich system for managing automotive dealers by taking advantage of our team’s specific expertise in DNMS development.
In our work, we follow international approaches and standards such as:
Management:
PMP
Design:
ISO 9241-210
Programming:
Coding conventions, MDN Web Docs, Naming convention
Python:
PEP 8
JS/TS:
ECMA, JavaScript Standard Style, Google TypeScript Style Guide, ESLint
PHP:
PSR
С#:
ReSharper
HTML/CSS:
W3C
Security:
GDPR
Testing:
ISTQB
Why Choose SECL Group for Dealer Network Management System?
We have experience building Dealer Network Management systems for our enterprise clients, and developing these solutions is our key area of expertise. Here are the key reasons to partner with us.
Specialization in automotive
We mainly work with projects in the automotive industry
Solutions for large manufacturers
We have developed systems for large automotive companies like Kia, Mazda and Hyundai
Experienced BAs
We employ business analysts with specific expertise in building dealership solutions
Dealers and manufacturers
We have worked with both automotive dealers and manufacturers
Complex integrations
We have experience integrating DNM systems with SAP or Salesforce
Dozens of integrations
We have over 20+ third-party API integrations in some of the DNM systems we have built
Security aspect
We have experienced tech specialists who can guarantee the highest possible security levels
Connecting with other solutions
We can connect a DNM system with the internal software of other companies
Hundreds of projects
We have completed hundreds of projects for our clients
Python, JS, PHP expertise
We have experience developing DNMSs using Python, JS, and PHP
Team of 70+ developers
We have a full-time team of 70+ software engineers
82% seniority
82% of our team are senior engineers
Presence since 2005
We have been in the software development market since 2005
Time zone coverage
We offer software engineers and other specialists who work in your time zone
Team composition
We can adjust team composition to meet your specific requirements
Many locations
We have 5 offices in different locations around the globe
Our Awards
Authoritative Design Award
Behance Interaction Award
Technologies
We specialize in specific technologies, with the technology stack chosen based on the project’s purpose and requirements
Here are some commonly asked questions about dealer network management systems and our answers. If your questions remain unanswered, feel free to discuss them with us.
What is the difference between Dealer Network Management and Dealer Management System?
A dealer network management system (DNMS) coordinates a network of dealers and focuses on relationship management and performance monitoring. On the other hand, a dealer management system (DMS) is a solution used by individual dealerships to manage their day-to-day operations, which typically includes modules for inventory management, sales processing, CRM, financial reporting, etc.
Which third-party integrations can enhance DNMS functionality?
You can enhance the capabilities of dealer network management software by integrating it with third-party systems. For instance, sales and marketing tools like Salesforce improve lead generation, nurturing, and conversion throughout your campaigns. Furthermore, accounting tools like Xero can streamline financial management and reporting across the network, and SAP can also be integrated with different systems.
What are the key benefits of dealership software solutions?
Such systems, and DNMSs in particular, offer substantial advantages. Above all, dealership service software enables communication between dealerships, and enhances the overall efficiency of the dealer ecosystem. They provide instant access to data, which facilitates informed decision-making.
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