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Order Management Software (OMS)

Order Management Software in retail helps streamline order gathering and processing, provide better customer service, and make analytics-based sales predictions. What’s more, it unites all of the most valuable order data in one dashboard.

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About Order Management Software (OMS)

Order Management Software for retail helps streamline various stages of the order lifecycle. They include steps from order placement to the final delivery to the end customer or point of sale (POS). It combines inventory tracking, order processing, customer relationship management, and shipment tracking, all on one unified platform.

The ability of an OMS to adapt to multi-channel retail environments is one of its most notable features. It consolidates data from various channels, such as dedicated e-commerce websites, and online marketplaces. It provides businesses with a central hub for order management, consumer insights, and inventory tracking. Decision-makers can access essential data from a single dashboard thanks to this consolidation. This simplifies multi-channel management.

OMS systems also offer sophisticated data analytics and reporting capabilities, which is a big benefit. This tool is critical for companies looking to expand continuously because it allows them to fine-tune their plans for the best outcomes. It analyzes sales trends, predicts demand, monitors performance metrics, and utilizes data-driven insights.

Lastly, for businesses seeking an all-encompassing operational solution, an OMS can be effortlessly integrated with other software systems. You can integrate it with a CRM, accounting for financial management, or warehouse software. The capabilities of an OMS are vast.

Features

E-commerce order management system

Inventory management
Multi-currency support
Multichannel sales integration
Invoice generation
Order synchronization
Order search
Order history
Real-time stock information
Dropship vendor integration

Customer management
Refund and backorder management
Supplier management
Online and offline order management
Multichannel order aggregation
Order tagging
Delivery and service scheduling
Automated order routing to fulfillment centers
Alerts and notifications on order status

Manual order entry
Sales forecasting
Multi warehouse management
Fulfillment options
Customer database
Order editing
Third-party systems integration
Customer tagging

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Work Process

Developing a retail order management system includes several stages, each requiring its own team of specialists. As a rule, special attention is paid to integrations with other e-commerce software.

Project planning

We estimate tasks, plan our resources, and set priorities.

Team:

Project Manager

Business analysis

We analyze the client’s current infrastructure, create task specifications, and search for solutions.

Team:

Project Manager
Business Analyst

UI/UX design

We develop convenient interfaces for different groups of users.

Team:

Project Manager
Business Analyst
UI/UX Designer

Back-end development

We build the server side of a web solution.

Team:

Project Manager
Business Analyst
UI/UX Designer
Back-end Engineers
Manual QA Engineers

Front-end development

We build the user side of a web solution.

Team:

Project Manager
Business Analyst
UI/UX Designer
Front-end Engineers
Manual QA Engineers

Integrations

We analyze the systems we need to integrate and implement two-side integrations.

Team:

Project Manager
Business Analyst
UI/UX Designer
Front-end Engineers
DevOps Engineers

Testing

We perform manual, automated, and unit testing as well as integration testing.

Team:

Project Manager
Manual QA Engineer
QA Automation Engineer
Back-end Engineers

Implementation and training

We create training materials and implement the solution in the client’s company.

Team:

Project Manager
Technical Writer
DevOps Engineers
Support Engineers

Our Clients

We develop large projects for clients across 27 countries, a significant number of which are featured on the Fortune 500 list.

Our company specializes in projects for
Retail & E-commerce

Why Do You Need It?

Companies need an order management system in e-commerce when they can’t complete orders manually. It is especially important if you have a broad customer base, and fulfill orders from multiple sales channels.

Numerous partnerships

You work with multiple suppliers/dropship vendors that are hard to manage

Large customer base

You have many customers and want to create a unified database

Order tracking

You want to give your customers real-time information on their orders

Omnichannel sales

You need to improve multichannel sales management

Shipping optimization

You want to ship orders faster and more conveniently

Demand forecasting

You need analytics to forecast future customer demand

Integrated operation

Managers can’t find orders and supervise them

Order systematization

Orders from different channels are not unified and systematized

Order supervision

Warehouse, accounting, and CRM aren’t integrated with each other

Time-consuming shipping

Shipping takes more time than expected

Losing orders

You deal with lost orders and deliveries

Vast sales volumes

Your company has large sales volumes

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Our Standards

In our work, we follow international approaches and standards such as:

Management:	PMP
Design:	ISO 9241-210
Programming:	Coding conventions, MDN Web Docs, Naming convention
Python:	PEP 8
JS/TS:	ECMA, JavaScript Standard Style, Google TypeScript Style Guide, ESLint
PHP:	PSR
С#:	ReSharper
HTML/CSS:	W3C
Security:	GDPR
Testing:	ISTQB