Order Management Software (OMS)
Order Management Software in retail helps streamline order gathering and processing, provide better customer service, and make analytics-based sales predictions. What’s more, it unites all of the most valuable order data in one dashboard.
About Order Management Software (OMS)
Order Management Software for retail helps streamline various stages of the order lifecycle. They include steps from order placement to the final delivery to the end customer or point of sale (POS). It combines inventory tracking, order processing, customer relationship management, and shipment tracking, all on one unified platform.
The ability of an OMS to adapt to multi-channel retail environments is one of its most notable features. It consolidates data from various channels, such as dedicated e-commerce websites, and online marketplaces. It provides businesses with a central hub for order management, consumer insights, and inventory tracking. Decision-makers can access essential data from a single dashboard thanks to this consolidation. This simplifies multi-channel management.
OMS systems also offer sophisticated data analytics and reporting capabilities, which is a big benefit. This tool is critical for companies looking to expand continuously because it allows them to fine-tune their plans for the best outcomes. It analyzes sales trends, predicts demand, monitors performance metrics, and utilizes data-driven insights.
Lastly, for businesses seeking an all-encompassing operational solution, an OMS can be effortlessly integrated with other software systems. You can integrate it with a CRM, accounting for financial management, or warehouse software. The capabilities of an OMS are vast.
Features
E-commerce order management system
- Inventory management
- Multi-currency support
- Multichannel sales integration
- Invoice generation
- Order synchronization
- Order search
- Order history
- Real-time stock information
- Dropship vendor integration
- Customer management
- Refund and backorder management
- Supplier management
- Online and offline order management
- Multichannel order aggregation
- Order tagging
- Delivery and service scheduling
- Automated order routing to fulfillment centers
- Alerts and notifications on order status
- Manual order entry
- Sales forecasting
- Multi warehouse management
- Fulfillment options
- Customer database
- Order editing
- Third-party systems integration
- Customer tagging
Work Process
Developing a retail order management system includes several stages, each requiring its own team of specialists. As a rule, special attention is paid to integrations with other e-commerce software.
1
Project planning
We estimate tasks, plan our resources, and set priorities.
Team:
- Project Manager
2
Business analysis
We analyze the client’s current infrastructure, create task specifications, and search for solutions.
Team:
- Project Manager
- Business Analyst
3
UI/UX design
We develop convenient interfaces for different groups of users.
Team:
- Project Manager
- Business Analyst
- UI/UX Designer
4
Back-end development
We build the server side of a web solution.
Team:
- Project Manager
- Business Analyst
- UI/UX Designer
- Back-end Engineers
- Manual QA Engineers
5
Front-end development
We build the user side of a web solution.
Team:
- Project Manager
- Business Analyst
- UI/UX Designer
- Front-end Engineers
- Manual QA Engineers
6
Integrations
We analyze the systems we need to integrate and implement two-side integrations.
Team:
- Project Manager
- Business Analyst
- UI/UX Designer
- Front-end Engineers
- DevOps Engineers
7
Testing
We perform manual, automated, and unit testing as well as integration testing.
Team:
- Project Manager
- Manual QA Engineer
- QA Automation Engineer
- Back-end Engineers
8
Implementation and training
We create training materials and implement the solution in the client’s company.
Team:
- Project Manager
- Technical Writer
- DevOps Engineers
- Support Engineers
Our Clients
We develop large projects for clients across 27 countries, a significant number of which are featured on the Fortune 500 list.
Our company specializes in projects for
Retail & E-commerce
Why Do You Need It?
Companies need an order management system in e-commerce when they can’t complete orders manually. It is especially important if you have a broad customer base, and fulfill orders from multiple sales channels.
Numerous partnerships
You work with multiple suppliers/dropship vendors that are hard to manage
Large customer base
You have many customers and want to create a unified database
Order tracking
You want to give your customers real-time information on their orders
Omnichannel sales
You need to improve multichannel sales management
Shipping optimization
You want to ship orders faster and more conveniently
Demand forecasting
You need analytics to forecast future customer demand
Integrated operation
Managers can’t find orders and supervise them
Order systematization
Orders from different channels are not unified and systematized
Order supervision
Warehouse, accounting, and CRM aren’t integrated with each other
Time-consuming shipping
Shipping takes more time than expected
Losing orders
You deal with lost orders and deliveries
Vast sales volumes
Your company has large sales volumes
Our Standards
In our work, we follow international approaches and standards such as:
Management: | PMP |
Design: | ISO 9241-210 |
Programming: | Coding conventions, MDN Web Docs, Naming convention |
Python: | PEP 8 |
JS/TS: | ECMA, JavaScript Standard Style, Google TypeScript Style Guide, ESLint |
PHP: | PSR |
С#: | ReSharper |
HTML/CSS: | W3C |
Security: | GDPR |
Testing: | ISTQB |
Technologies
We specialize in specific technologies, with the technology stack chosen based on the project’s purpose and requirements
Programming languages:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Testing:
Clouds: