Order Management Software (OMS)

Order Management Software in retail helps streamline order gathering and processing, provide better customer service, and make analytics-based sales predictions. What’s more, it unites all of the most valuable order data in one dashboard.

 

About Order Management Software (OMS)

Order Management Software for retail is a system designed to streamline the various stages of the order lifecycle. This includes everything from order placement to the final delivery to the end customer or point of sale (POS). It combines functionalities such as inventory tracking, order processing, customer relationship management, and shipment tracking, all on one unified platform.

An efficient order management system retail paves the way for retail businesses to achieve multiple benefits:

Cost Efficiency: By automating and streamlining order processes, companies can significantly curtail their operational expenses.

Enhanced Customer Satisfaction: A swift, error-free order processing system directly translates to satisfied customers, ensuring repeat business and positive reviews.

Increased Revenue: With reduced errors and faster fulfillment, businesses can expect an uptick in their revenue.

One of the standout capabilities of an OMS is its adaptability to multi-channel retail environments. Whether it’s a traditional brick-and-mortar store, bustling online marketplaces, or dedicated e-commerce websites, the software acts as a unifying force, consolidating data from these diverse channels, offering businesses a centralized hub for order management, customer insights, and inventory tracking. Such consolidation means decision-makers can glean critical insights from a unified dashboard, making multi-channel management a breeze.

Another significant advantage of OMS systems is how it empowers e-commerce entities with advanced data analytics and reporting tools. This feature is paramount for businesses striving for continual growth, as by diving deep into sales trends, forecasting demand, tracking performance metrics, and harnessing data-driven insights, companies can fine-tune their strategies for optimal results.

Lastly, for businesses seeking an all-encompassing operational solution, an OMS can be effortlessly integrated with other software systems. Whether it’s CRM for enhanced customer insights, accounting for financial management, or warehouse software for streamlined inventory handling, the integration capabilities of an OMS are vast and varied.

Features

E-commerce order management system



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Work Process

Developing a retail order management system includes several stages, each requiring its own team of specialists. As a rule, special attention is paid to integrations with other e-commerce software.

1


Project planning

We estimate tasks, plan our resources, and set priorities.

Team:

  • Project Manager


2


Business analysis

We analyze the client’s current infrastructure, create task specifications, and search for solutions.

Team:

  • Project Manager
  • Business Analyst

3


UI/UX design

We develop convenient interfaces for different groups of users.

Team:

  • Project Manager
  • Business Analyst
  • UI/UX Designer


4


Back-end development

We build the server side of a web solution.

Team:

  • Project Manager
  • Business Analyst
  • UI/UX Designer
  • Back-end Engineers
  • Manual QA Engineers

5


Front-end development

We build the user side of a web solution.

Team:

  • Project Manager
  • Business Analyst
  • UI/UX Designer
  • Front-end Engineers
  • Manual QA Engineers


6


Integrations

We analyze the systems we need to integrate and implement two-side integrations. 

Team:

  • Project Manager
  • Business Analyst
  • UI/UX Designer
  • Front-end Engineers
  • DevOps Engineers

7


Testing

We perform manual, automated, and unit testing as well as integration testing.

Team:

  • Project Manager
  • Manual QA Engineer
  • QA Automation Engineer
  • Back-end Engineers

8


Implementation and training

We create training materials and implement the solution in the client’s company. 

Team:

  • Project Manager
  • Technical Writer
  • DevOps Engineers
  • Support Engineers

Our Clients

We develop large projects for clients across 27 countries, a significant number of which are featured on the Fortune 500 list.

Microsoft
Microsoft
Hyundai
Hyundai
Mazda
Mazda
Pepsi
Pepsi
Kia
Kia
Tennet
Tennet
Preston Baker
Preston Baker
Thomas Cook
Thomas Cook
Recipe Plus
Recipe Plus
Danone
Danone
Pivdenny bank
Pivdenny bank
Gravitec
Gravitec

Our company specialises in projects for
Retail & E-commerce

Why Do You Need It

Companies need an order management system in e-commerce when they can’t complete orders manually. It is especially important if you have a broad customer base, and fulfill orders from multiple sales channels.

Numerous partnerships

You work with multiple suppliers/dropship vendors that are hard to manage.

Large customer base

You have many customers and want to create a unified database

Order tracking

You want to give your customers real-time information on their orders

Omnichannel sales

You need to improve multichannel sales management

Shipping optimization

You want to ship orders faster and more conveniently

Demand forecasting

You need analytics to forecast future customer demand

Integrated operation

Managers can’t find orders and supervise them

Order systematization

Orders from different channels are not unified and systematized

Order supervision

Warehouse, accounting, and CPM aren’t integrated with each other.

Time-consuming shipping

Shipping takes more time than expected

Losing orders

You deal with lost orders and deliveries

Vast sales volumes

Your company has large sales volumes

Our Standards

In our work we follow such international approaches and standards:

Management:PMP
Design:ISO 9241-210
Programming:Coding conventions, MDN Web Docs, Naming convention
Python:PEP 8
JS/TS:ECMA, JavaScript Standard Style, Google TypeScript Style Guide, ESLint
PHP:PSR
С#:ReSharper
HTML/CSS:W3C
Security:GDPR
Testing:ISTQB

Technologies

We specialize in specific technologies, with the technology stack chosen based on the project’s purpose and requirements

Programming languages:

Python
Python
Javascript
JavaScript
Java
Java
PHP
PHP
C#
C#

Web / Frameworks:

Django
Django
Fastapi
FastAPI
Spring
Spring
Hibernate
Hibernate
.Net
.NET
Node.js
Node.js
Express
Express
NestJS
NestJS
Laravel
Laravel
Yii
Yii
Symfony
Symfony
React
React
Vue.js
Vue.js
Angular
Angular
Ext JS
Ext JS

Databases / Data storage:

MySQL
MySQL
PostgeSQL
PostgeSQL
MongoDB
MongoDB
Redis
Redis
A. Casandra
A. Casandra
Elasticsearch
Elasticsearch
Amazon RDS
Amazon RDS
Amazon S3
Amazon S3

DevOps Containers:

Docker
Docker
Kubernetes
Kubernetes
AWS ECS/EKS
AWS ECS/EKS

DevOps Automation:

Ansible
Ansible
Chef
Chef

DevOps CI/CD:

GitLab CI/CD
GitLab CI/CD
Jenkins
Jenkins
AWS
AWS

DevOps Monitoring:

Zabbix
Zabbix
Grafana
Grafana

Testing:

Selenium
Selenium
Postman
Postman
Swagger
Swagger
Apache JMeter
Apache JMeter
Cypress
Playwright
Playwright

Clouds:

AWS
AWS
Azure
Azure
Google Cloud
Google Cloud

Results

Lowered inventory costs with process automation

Customers, warehouses, delivery, and orders are managed in one place

Easier access to order information

Orders from sales channels are connected in a centralized place
You can provide a centralized customer service

Building a portrait of your target audience based on your customer data

Shipping is more efficient and takes less time

Managers get complete control over the orders

Different tools synchronize for better order management and delivery

About Us

70+

Employees

Clients

from Fortune 500

5

Locations

27

Clients from countries

82%

Senior experts

200+

Completed projects

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