Custom Order Management Software Development for Retail

About Order Management Software (OMS)

Order Management Software for retail is a system designed to streamline the various stages of the order lifecycle. This includes everything from order placement to the final delivery to the end customer or point of sale (POS). It combines functionalities such as inventory tracking, order processing, customer relationship management, and shipment tracking, all on one unified platform.

An efficient order management system retail paves the way for retail businesses to achieve multiple benefits:

Cost Efficiency: By automating and streamlining order processes, companies can significantly curtail their operational expenses.

Enhanced Customer Satisfaction: A swift, error-free order processing system directly translates to satisfied customers, ensuring repeat business and positive reviews.

Increased Revenue: With reduced errors and faster fulfillment, businesses can expect an uptick in their revenue.

One of the standout capabilities of an OMS is its adaptability to multi-channel retail environments. Whether it’s a traditional brick-and-mortar store, bustling online marketplaces, or dedicated e-commerce websites, the software acts as a unifying force, consolidating data from these diverse channels, offering businesses a centralized hub for order management, customer insights, and inventory tracking. Such consolidation means decision-makers can glean critical insights from a unified dashboard, making multi-channel management a breeze.

Another significant advantage of OMS systems is how it empowers e-commerce entities with advanced data analytics and reporting tools. This feature is paramount for businesses striving for continual growth, as by diving deep into sales trends, forecasting demand, tracking performance metrics, and harnessing data-driven insights, companies can fine-tune their strategies for optimal results.

Lastly, for businesses seeking an all-encompassing operational solution, an OMS can be effortlessly integrated with other software systems. Whether it’s CRM for enhanced customer insights, accounting for financial management, or warehouse software for streamlined inventory handling, the integration capabilities of an OMS are vast and varied.

Features

E-commerce order management system

Inventory management
Multi-currency support
Multichannel sales integration
Invoice generation
Order synchronization
Order search
Order history
Real-time stock information
Dropship vendor integration

Customer management
Refund and backorder management
Supplier management
Online and offline order management
Multichannel order aggregation
Order tagging
Delivery and service scheduling
Automated order routing to fulfillment centers
Alerts and notifications on order status

Manual order entry
Sales forecasting
Multi warehouse management
Fulfillment options
Customer database
Order editing
Third-party systems integration
Customer tagging

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Work Process

Developing a retail order management system includes several stages, each requiring its own team of specialists. As a rule, special attention is paid to integrations with other e-commerce software.

1

Project planning

We estimate tasks, plan our resources, and set priorities.

Team:

Project Manager

2

Business analysis

We analyze the client’s current infrastructure, create task specifications, and search for solutions.

Team:

Project Manager
Business Analyst

3

UI/UX design

We develop convenient interfaces for different groups of users.

Team:

Project Manager
Business Analyst
UI/UX Designer

4

Back-end development

We build the server side of a web solution.

Team:

Project Manager
Business Analyst
UI/UX Designer
Back-end Engineers
Manual QA Engineers

5

Front-end development

We build the user side of a web solution.

Team:

Project Manager
Business Analyst
UI/UX Designer
Front-end Engineers
Manual QA Engineers

6

Integrations

We analyze the systems we need to integrate and implement two-side integrations.

Team:

Project Manager
Business Analyst
UI/UX Designer
Front-end Engineers
DevOps Engineers

7

Testing

We perform manual, automated, and unit testing as well as integration testing.

Team:

Project Manager
Manual QA Engineer
QA Automation Engineer
Back-end Engineers

8

Implementation and training

We create training materials and implement the solution in the client’s company.

Team:

Project Manager
Technical Writer
DevOps Engineers
Support Engineers

Our company specializes in projects for
Retail & E-commerce

Why Do You Need It?

Companies need an order management system in e-commerce when they can’t complete orders manually. It is especially important if you have a broad customer base, and fulfill orders from multiple sales channels.

Numerous partnerships

You work with multiple suppliers/dropship vendors that are hard to manage

Large customer base

You have many customers and want to create a unified database

Order tracking

You want to give your customers real-time information on their orders

Omnichannel sales

You need to improve multichannel sales management

Shipping optimization

You want to ship orders faster and more conveniently

Demand forecasting

You need analytics to forecast future customer demand

Integrated operation

Managers can’t find orders and supervise them

Order systematization

Orders from different channels are not unified and systematized

Order supervision

Warehouse, accounting, and CRM aren’t integrated with each other

Time-consuming shipping

Shipping takes more time than expected

Losing orders

You deal with lost orders and deliveries

Vast sales volumes

Your company has large sales volumes

Our Standards

In our work, we follow international approaches and standards such as:

Management:	PMP
Design:	ISO 9241-210
Programming:	Coding conventions, MDN Web Docs, Naming convention
Python:	PEP 8
JS/TS:	ECMA, JavaScript Standard Style, Google TypeScript Style Guide, ESLint
PHP:	PSR
С#:	ReSharper
HTML/CSS:	W3C
Security:	GDPR
Testing:	ISTQB