USA
UA
NLOrder Management Software (OMS)
Order Management Software in retail helps streamline order gathering and processing, provide better customer service, and make analytics-based sales predictions. What’s more, it unites all of the most valuable order data in one dashboard.
About Order Management Software (OMS)
Order Management Software for retail helps streamline various stages of the order lifecycle. They include steps from order placement to the final delivery to the end customer or point of sale (POS). It combines inventory tracking, order processing, customer relationship management, and shipment tracking, all on one unified platform.
The ability of an OMS to adapt to multi-channel retail environments is one of its most notable features. It consolidates data from various channels, such as dedicated e-commerce websites, and online marketplaces. It provides businesses with a central hub for order management, consumer insights, and inventory tracking. Thanks to this consolidation, decision-makers can access essential data from a single dashboard. This simplifies multi-channel management.
OMS systems also offer sophisticated data analytics and reporting capabilities, which is a big benefit. This tool is critical for companies looking to expand continuously because it allows them to fine-tune their plans for the best outcomes. It analyzes sales trends, predicts demand, monitors performance metrics, and utilizes data-driven insights.
Lastly, for businesses seeking an all-encompassing operational solution, an OMS can be effortlessly integrated with other software systems. You can integrate it with a CRM, accounting for financial management, or warehouse software. The capabilities of an OMS are vast.
Features
E-commerce order management system
Inventory management
Track and manage stock levels
Multi-currency support
Process orders in multiple currencies
Multichannel sales integration
Connect to multiple sales channels
Invoice generation
Create and send invoices to customers
Order synchronization
Keep orders synced across different channels
Order search
Search for specific orders
Order history
View past order history
Real-time stock information
Get up-to-date stock levels
Dropship vendor integration
Integrate with dropship vendors
Customer management
Store and manage customer information
Refund and backorder management
Handle refunds and backorders
Supplier management
Manage supplier information and orders
Online and offline order management
Handle online and offline orders
Multichannel order aggregation
Consolidate orders from multiple channels
Order tagging
Add tags to orders for easy categorization
Delivery and service scheduling
Schedule deliveries and services
Automated order routing to fulfillment centers
Automatically route orders to fulfillment centers
Alerts and notifications on order status
Receive notifications on order status changes
Manual order entry
Create orders manually
Sales forecasting
Predict future sales trends
Multi warehouse management
Manage inventory across multiple warehouses
Fulfillment options
Offer various fulfillment methods
Customer database
Store and manage customer data
Order editing
Edit existing orders
Third-party systems integration
Integrate with other systems
Customer tagging
Tag customers for segmentation
Work Process
Developing a retail order management system includes several stages, each requiring its own team of specialists. As a rule, special attention is paid to integrations with other e-commerce software.
1
Project planning
We estimate tasks, plan our resources, and set priorities.
Team:
- Project Manager
2
Business analysis
We analyze the client’s current infrastructure, create task specifications, and search for solutions.
Team:
- Project Manager
- Business Analyst
3
UI/UX design
We develop convenient interfaces for different groups of users.
Team:
- Project Manager
- Business Analyst
- UI/UX Designer
4
Back-end development
We build the server side of a web solution.
Team:
- Project Manager
- Business Analyst
- UI/UX Designer
- Back-end Engineers
- Manual QA Engineers
5
Front-end development
We build the user side of a web solution.
Team:
- Project Manager
- Business Analyst
- UI/UX Designer
- Front-end Engineers
- Manual QA Engineers
6
Integrations
We analyze the systems we need to integrate and implement two-side integrations.
Team:
- Project Manager
- Business Analyst
- UI/UX Designer
- Front-end Engineers
- DevOps Engineers
7
Testing
We perform manual, automated, and unit testing as well as integration testing.
Team:
- Project Manager
- Manual QA Engineer
- QA Automation Engineer
- Back-end Engineers
8
Implementation and training
We create training materials and implement the solution in the client’s company.
Team:
- Project Manager
- Technical Writer
- DevOps Engineers
- Support Engineers
Our Clients
We develop large projects for clients across 27 countries, a significant number of which are featured on the Fortune 500 list.
Our company specializes in projects for
Retail & E-commerce
Why Consider Order Management Software?
Companies need an order management system in e-commerce when they can’t complete orders manually. It is especially important if you have a broad customer base, and fulfill orders from multiple sales channels.
Numerous partnerships
You work with multiple suppliers/dropship vendors that are hard to manage
Large customer base
You have many customers and want to create a unified database
Order tracking
You want to give your customers real-time information on their orders
Omnichannel sales
You need to improve multichannel sales management
Shipping optimization
You want to ship orders faster and more conveniently
Demand forecasting
You need analytics to forecast future customer demand
Integrated operation
Managers can’t find orders and supervise them
Order systematization
Orders from different channels are not unified and systematized
Order supervision
Warehouse, accounting, and CRM aren’t integrated with each other
Time-consuming shipping
Shipping takes more time than expected
Losing orders
You deal with lost orders and deliveries
Vast sales volumes
Your company has large sales volumes
Need a system for order management?
Streamline your order fulfillment process with a robust OMS built by our software development team.
Our Software Development Standards
In our work, we follow international approaches and standards such as:
| Management: | PMP |
| Design: | ISO 9241-210 |
| Programming: | Coding conventions, MDN Web Docs, Naming convention |
| Python: | PEP 8 |
| JS/TS: | ECMA, JavaScript Standard Style, Google TypeScript Style Guide, ESLint |
| PHP: | PSR |
| С#: | ReSharper |
| HTML/CSS: | W3C |
| Security: | GDPR |
| Testing: | ISTQB |
Why Choose SECL Group for OMS Development?
We have vast experience in building complex internal systems for retail and e-commerce. Our development team can help you build a reliable OMS.
Corporate platforms
Our company specializes in developing internal corporate solutions
AI integration
We can automate processes with AI integration
Enterprise clients
We have developed internal corporate solutions for Kia, BAT, and Tennet
Retail and e-commerce
Retail and e-commerce are our key areas of expertise
30+ million SKUs
We have built e-commerce projects with 30+ million SKUs
10+ million users monthly
We have built e-commerce projects with 10+ million users per month
Vast portfolio
More than half of our projects are in retail/e-commerce domains
Out-of-the-box platforms
We have built or customized OMS systems based on out-of-the-box platforms
Team of 70+ engineers
We have a full-time team of 70+ software developers
Integrations
We can integrate OMS software with other corporate systems
Third-party systems
We have experience integrating systems like SAP and Salesforce
Fortune 500 clients
We have experience working with world-renowned clients
Presence since 2005
We have been present in the software development market since 2005
82% senior engineers
We have an 82% seniority level in our team
Tech stack selection
Having worked with many technologies, we can help you choose the most suitable ones
Software integration
We have integrated Odoo, Saleor, and Brightpearl
Our Awards
Authoritative Design Award
Behance Interaction Award
Technologies
We specialize in specific technologies, with the technology stack chosen based on the project’s purpose and requirements
Programming languages:
Web / Frameworks:
Databases / Data storage:
DevOps containers:
DevOps automation:
DevOps CI/CD:
DevOps monitoring:
Testing:
Clouds:
Industries
Core domains we specialize in
Additional domains we have experience in
FINANCE
REAL ESTATE
TRAVEL & HOSPITALITY
AGRICULTURE
MEDIA & PUBLISHING
And experience in over 20 other industries!
Results
Lowered inventory costs with process automation
Customers, warehouses, delivery, and orders are managed in one place
Easier access to order information
Orders from sales channels are connected in a centralized place
You can provide a centralized customer service
Building a portrait of your target audience based on your customer data
Shipping is more efficient and takes less time
Managers get complete control over the orders
Different tools synchronize for better order management and delivery
FAQ
Here are our answers to some frequent questions about OMS development. If you have another question on this topic, contact us and we’ll be happy to discuss it with you.
How can you leverage AI and ML in OMS development?
Artificial intelligence and machine learning can be integrated into an OMS for various tasks. Common use cases for such solutions involve demand forecasting, inventory optimization, and automated order routing.
What are the benefits of integrating an OMS with an e-commerce platform?
Integrating an OMS with an e-commerce platform can streamline order processing, reduce manual data entry, and improve order fulfillment accuracy. It also facilitates real-time inventory synchronization.
What are the security considerations for an OMS?
Developing a secure order management system requires implementing various security measures. You need to pay attention to data encryption, secure authentication, and access controls to safeguard sensitive information.
SECL Group
USA
3524 Silverside Road 35B,Wilmington, Delaware
19810-4929 info@seclgroup.com + 1 (929) 214-12-70
SECL Group
Netherlands
Herengracht 551,1017 BW Amsterdam
r.schrama@seclgroup.nl +31 (0) 684-55-8776
SECL Group
Sweden
Malmskillnadsgatan 44a,111 57 Stockholm
b.hultman@seclgroup.com +46 (0) 707-74-4190
